customers.winBackQueue

Send the win-back note to customers from customers.winBack: adds one service due date each (title, due in the shop's lead days), so the service_due_reminders job emails them once by the usual rules. Customers who can't be emailed, or who are no longer on the win-back list, are skipped and counted. Owner only. Needs service due emails on and the shop's mailing address. No texts.

When to use it

Lead rules (requests.setLeadSettings, owner or office) decide what happens to a new request. With auto_reply on, Doing Work sends one first reply within a minute: a text only where the customer already agreed to texts or texted the shop, and the shop's own number is approved for business texting; otherwise an email; otherwise nothing.

What to tell the owner

Say what you did in plain words and what happens next.

Input

Example

POST https://doingwork.work/v1/customers/win-back/queue
content-type: application/json
Idempotency-Key: 3f1c...

{
  "shop_id": "00000000-0000-4000-8000-000000000000",
  "customer_ids": [
    "00000000-0000-4000-8000-000000000000"
  ]
}

Output

JSON. The response shape isn't published yet; read the fields you need and ignore the rest. Errors are {code, message, status}.

Errors