---
title: customers.winBackQueue | Doing Work API
description: Send the win-back note to customers from customers.winBack: adds one service due date each (title, due in the shop's lead days), so the service_due_reminde
url: https://doingwork.work/docs/reference/customers-winbackqueue/
---

# customers.winBackQueue

Send the win-back note to customers from customers.winBack: adds one service due date each (title, due in the shop's lead days), so the service_due_reminders job emails them once by the usual rules. Customers who can't be emailed, or who are no longer on the win-back list, are skipped and counted. Owner only. Needs service due emails on and the shop's mailing address. No texts.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `POST /v1/customers/win-back/queue` |
| MCP tool | `customers_winBackQueue` |
| Writes | yes, send an Idempotency-Key |
| Area | [Shop](https://doingwork.work/docs/reference/#shop) |

## When to use it

Lead rules (requests.setLeadSettings, owner or office) decide what happens to a new request. With auto_reply on, Doing Work sends one first reply within a minute: a text only where the customer already agreed to texts or texted the shop, and the shop's own number is approved for business texting; otherwise an email; otherwise nothing.

## What to tell the owner

Say what you did in plain words and what happens next.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |
| `customer_ids` | array | yes |
| `months` | integer | no |
| `title` | string | no |

## Example

```http
POST https://doingwork.work/v1/customers/win-back/queue
content-type: application/json
Idempotency-Key: 3f1c...

{
  "shop_id": "00000000-0000-4000-8000-000000000000",
  "customer_ids": [
    "00000000-0000-4000-8000-000000000000"
  ]
}
```

## Output

JSON. The response shape isn't published yet; read the fields you need and ignore the rest. Errors are `{code, message, status}`.

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |