phone.threads

Text threads with customers, newest first. Owner and office see all; a field worker sees threads for jobs they are assigned to.


Who	Agents can call this
REST	`GET /v1/phone/threads`
MCP tool	`phone_threads`
Writes	no
Area	Shop

When to use it

Text threads with customers, newest first. Owner and office see all; a field worker sees threads for jobs they are assigned to.

What to tell the owner

Tell them what you found in plain words. Don't read back raw fields.

Input

Field	Type	Required
`shop_id`	string (uuid)	yes
`limit`	integer	no

Example

GET https://doingwork.work/v1/phone/threads?shop_id=00000000-0000-4000-8000-000000000000

Output

Field	Type	Always there
`data`	array	yes
`data[].id`	string (uuid)	yes
`data[].contact`	string	yes
`data[].customer_id`	['string', 'null', ' ', '(', 'u', 'u', 'i', 'd', ')']	yes
`data[].job_id`	['string', 'null', ' ', '(', 'u', 'u', 'i', 'd', ')']	yes
`data[].assigned_to`	string	yes
`data[].assigned_to_me`	boolean	yes
`data[].sends_paused`	boolean	yes
`data[].paused_reason`	['string', 'null']	yes
`data[].last_message_at`	string (date-time)	yes

{
  "data": [
    {
      "id": "00000000-0000-4000-8000-000000000000",
      "contact": "...",
      "customer_id": "00000000-0000-4000-8000-000000000000",
      "job_id": "00000000-0000-4000-8000-000000000000",
      "assigned_to": "...",
      "assigned_to_me": true,
      "sends_paused": true,
      "paused_reason": "...",
      "last_message_at": "..."
    }
  ]
}

Errors

Code	Status	What to do
`invalid_input`, `invalid_token`, `rate_limited`		Can happen on any call. See errors.