---
title: phone.threads | Doing Work API
description: Text threads with customers, newest first. Owner and office see all; a field worker sees threads for jobs they are assigned to.
url: https://doingwork.work/docs/reference/phone-threads/
---

# phone.threads

Text threads with customers, newest first. Owner and office see all; a field worker sees threads for jobs they are assigned to.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `GET /v1/phone/threads` |
| MCP tool | `phone_threads` |
| Writes | no |
| Area | [Shop](https://doingwork.work/docs/reference/#shop) |

## When to use it

Text threads with customers, newest first. Owner and office see all; a field worker sees threads for jobs they are assigned to.

## What to tell the owner

Tell them what you found in plain words. Don't read back raw fields.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |
| `limit` | integer | no |

## Example

```http
GET https://doingwork.work/v1/phone/threads?shop_id=00000000-0000-4000-8000-000000000000
```

## Output

| Field | Type | Always there |
|---|---|---|
| `data` | array | yes |
| `data[].id` | string (uuid) | yes |
| `data[].contact` | string | yes |
| `data[].customer_id` | ['string', 'null', ' ', '(', 'u', 'u', 'i', 'd', ')'] | yes |
| `data[].job_id` | ['string', 'null', ' ', '(', 'u', 'u', 'i', 'd', ')'] | yes |
| `data[].assigned_to` | string | yes |
| `data[].assigned_to_me` | boolean | yes |
| `data[].sends_paused` | boolean | yes |
| `data[].paused_reason` | ['string', 'null'] | yes |
| `data[].last_message_at` | string (date-time) | yes |

```json
{
  "data": [
    {
      "id": "00000000-0000-4000-8000-000000000000",
      "contact": "...",
      "customer_id": "00000000-0000-4000-8000-000000000000",
      "job_id": "00000000-0000-4000-8000-000000000000",
      "assigned_to": "...",
      "assigned_to_me": true,
      "sends_paused": true,
      "paused_reason": "...",
      "last_message_at": "..."
    }
  ]
}
```

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |