Legal · Effective September 26, 2026

Refund Policy

This policy tells a shop owner when Doing Work LLC refunds what the shop paid, and how to ask.

30-day money-back guarantee

If Doing Work isn’t right for your shop, ask within 30 days of your first payment and we refund everything you’ve paid us so far, in full, no questions asked. This applies to a shop’s first subscription (monthly or annual).

Text packs are covered by the 30-day money-back guarantee. After that, text packs aren’t refundable.

How to ask for a refund

Email contact@doingwork.work from the account owner’s email with your shop name. We refund to the card you paid with, through Stripe. We aim to send the refund within 5 business days of your request. You can also ask from Billing in the app. Your bank may take 5 to 10 business days to show it. After the refund we close the subscription, so export anything you want to keep first. We’ll send an export if you ask.

After 30 days

The plan is month to month. There is no free trial. Cancel anytime from Billing in the app or by emailing contact@doingwork.work. You keep access until the end of the period you paid for. We don’t refund partial months, unused seats, or the rest of an annual plan after the 30-day window, unless the law requires it.

Charges we made by mistake

If we charged you wrongly (a double charge, or a charge after you canceled), email contact@doingwork.work and we refund it, whenever you notice.

Payments your customers make to your shop

Refunds for invoices your customers paid through Doing Work pay links are between your shop and your customer. The shop issues those refunds.

Contact

Doing Work LLC, Coeur d’Alene, Idaho. Email contact@doingwork.work.

Effective September 26, 2026.

Also see Terms · Privacy · Text messages.