--- title: Refund Policy | Doing Work description: Refund Policy for Doing Work LLC, effective November 9, 2026. url: https://doingwork.work/refund/ --- # Refund Policy Effective November 9, 2026. Version id: refund-2026-11-09a. This policy explains how refunds work with Doing Work. It is part of our [Terms of Service](https://doingwork.work/terms/). ## Our fees come out of your customers' payments Shops never pay Doing Work with a card or bank account. Our fee comes out of your customers' payments before Stripe pays you, and there is no monthly fee. So there is nothing for us to charge back to a card, and refunds of our fees happen the same way: through the payment they came from. ## When you refund a customer Refunds to your customers are your decision. The owner or an office worker issues them with their own sign-in. An agent cannot issue a refund. When you refund all or part of a payment, we return our fee on the refunded part, in proportion to the fee we kept on that payment, to your Stripe balance. For example, if we kept $5 on a $2,000 payment and you refund $800, we return $2. If a payment fell in your free first $1,000, we kept no fee on that part, so there is nothing to return on it. This happens automatically, including when you make the refund in your Stripe dashboard. A refund does not lower that month's payment total. A later payment in the same month is priced on the payments that succeeded, including ones you later refunded. That is what keeps the monthly cap at $149. A refund in a later month does not change the earlier month. This works the same whether you refund in Doing Work or from Stripe's own dashboard, though refunding in Doing Work keeps your records in one place. Stripe decides whether it returns its own processing fee on a refund. That is between you and Stripe. ## Homeowner deposits when a shop cancels If a homeowner booked a shop through a homeowner request and paid a deposit, and the shop cancels or doesn't show up, we refund the deposit in full automatically, including our fee. ## Disputes and chargebacks If a customer disputes a payment and you lose, we return our fee on the disputed amount, under the same rules as a refund. If you win, nothing changes. Stripe's dispute fees are set by Stripe. ## Failed bank payments If a bank (ACH) payment fails, no Doing Work fee is kept on it. Your customer can pay again with the same link. ## Mistakes If we took a fee we should not have, for example because of a bug or a wrong rate, please tell us within 60 days of the monthly fee statement that shows it, so we can check it while records are fresh. We will check it and pay back any amount taken in error. Telling us later does not give up your rights. Contact us at contact@doingwork.work or (208) 274-3273. ## Your customers Your customers pay your shop, not Doing Work. Questions about a job, a price or a refund go to the shop. We can't issue refunds for a shop. ## Contact Doing Work LLC, 212 W Ironwood Dr Ste D PMB 466, Coeur d'Alene, ID 83814. Email contact@doingwork.work. Phone (208) 274-3273.