Switching from ServiceTitan

Read on November 1, 2026. ServiceTitan changes its screens, so follow the source links if yours look different.

1. Export your data from ServiceTitan

  1. Open Search and search for your customers.
  2. Click the dropdown next to the search button.
  3. Choose Export to CSV (.csv).

You need the Allow exporting search results permission, which is on for administrators by default. Source: ServiceTitan help, Use search. The Customers report template can also export to XLSX (ServiceTitan help). Save an XLSX file as CSV before importing.

There's no ServiceTitan preset. Your agent suggests a mapping from the column names and you check it. A full address in one column can be read when it looks like "123 Main St, Boise, ID 83702".

Jobs, quotes, invoices and the price book import the same way if you can export them as CSV. Your agent maps the columns and you check it.

2. What the import brings over

  • Customers: name (or first and last name), company, email, one phone number, tags, notes, lead source, billing address and one US service address.
  • Jobs with their visit history: past and upcoming visits, with dates, titles and notes.
  • Open quotes, with their lines. They come in as drafts and aren't sent.
  • Unpaid invoices, as the balance still owed. They come in as drafts and aren't sent. Paid invoices are skipped.
  • The price book: items, descriptions and prices.
  • Each record is matched to its customer by the old software's id, then email, then phone.
  • Up to 5,000 rows and 5 MB per file. Bigger lists go in several files.
  • Payment history, equipment and maintenance plans don't import.

How it works: import customers first, then jobs, quotes, invoices and the price book. For each file your agent does a dry run. Nothing is saved. It shows you how each column will be read, what each row would do (create, update or skip) and any row with a problem, like a missing ZIP. Only the owner can run the real import, and only for the same file and mapping you saw. By default it saves nothing if any row fails. Running a file again is safe: rows that already came over are skipped, or updated if you ask, and never doubled.

3. What to keep running for now

  • Keep your old software open until you've checked the imported jobs and invoice balances.
  • Imported invoices are drafts. Look each one over and send it from Doing Work when it's right, or keep collecting it where it is. Don't do both.
  • Payment history stays in your old software. Keep its export files.
  • If you sell maintenance plans or memberships, keep billing them where they are until you set each one up again in Doing Work.
  • Start new requests and new jobs in Doing Work. A few real jobs first is a good test.
  • Export everything you can before you cancel, so you keep your own records.

4. Paste this into your agent

"I'm moving my shop from ServiceTitan to Doing Work. Read https://doingwork.work/docs/switching/ and follow the guide for ServiceTitan. I'll give you my export files: customers first, then jobs, quotes, invoices and the price book. Do a dry run of each import, and suggest a column mapping from the headers. Show me the mapping, what each row would do and every row with a problem, and wait for my OK before you import anything."

What you'll miss

  • Payment history, equipment and maintenance plans stay in the old software.
  • No customer financing offers and no built-in QuickBooks connection. The calendar feed is one way, and the day's route isn't optimized. See Compare for how your agent covers these.
  • Calls and texts need your own Twilio account.
  • Memberships and the flat rate price book, which don't import.
  • Multiple business units and larger dispatch boards, if you rely on them.

More: Switching to Doing Work, Compare, Onboard a shop.