Text messages from Doing Work

Doing Work is software for home service shops. Two kinds of texts go out through it. This page explains both, how people agree to them, and how to stop them.

Visit texts from a shop

A shop that uses Doing Work can text its customers about their own jobs. The shop is the sender. Texts go out in the shop's name, from the shop's own number and the shop's own Twilio account.

  • What they are about: booking confirmations, visit reminders, on my way or running late updates, and job status.
  • What they are not: no sales, no promotions and no payment collection by AI call.
  • How a customer agrees: by ticking a box on the shop's request or booking form that says: "Text me visit reminders and job updates from [shop] ([number]). Message and data rates may apply. Reply HELP for help or STOP to opt out. See our SMS Terms and Privacy Policy." A shop worker can also record that a customer agreed by checkbox, out loud or on paper. Doing Work keeps each agreement with the time and the exact words. A shop can't text a customer until that is on file.
  • Uploaded lists don't count. Shops may not upload or import consent lists for AI calls.

Account texts from Doing Work

Doing Work LLC texts shop owners and workers who signed up for them about their own account: account notices and test previews. These come from our toll-free number, (844) 888-3228. They are optional. You agree by ticking this box in your account: "Text me account notices and test previews from Doing Work (optional). By checking this box, I agree to receive account text messages from Doing Work at the mobile number above." We never text a shop's customers from this number.

After you agree, the first text says: "Doing Work: You'll get account texts about your shop. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out."

How often

Message frequency varies. Visit texts follow your bookings and visits. Account texts follow what happens in your account.

Cost

Msg & data rates may apply. Your mobile carrier sets those. Carriers are not liable for delayed or undelivered messages.

Help

Reply HELP or INFO for help. For account texts the reply is: "Doing Work: account texts for your shop. Help: contact@doingwork.work or doingwork.work/sms. Msg & data rates may apply. Reply STOP to opt out." For a visit text, you can also contact the shop that sent it.

Stop

Reply STOP to stop. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT work too. For account texts the reply is: "Doing Work: You're unsubscribed and won't get more texts. Reply START to resubscribe." A STOP to a shop puts your number on that shop's stop list for every channel, and only you can lift it. Reply START or UNSTOP to get texts again.

Your number stays private

We don't sell personal information, and we don't share mobile numbers or text consent with anyone for their marketing. We don't use a shop's customer list to market to those customers. Read the Privacy Policy and the texting rules in the Terms of Service.

Contact

Doing Work LLC, 212 W Ironwood Dr Ste D PMB 466, Coeur d'Alene, ID 83814. contact@doingwork.work. (208) 274-3273.