---
title: visits.notices | Doing Work API
description: Customer notices planned or handled for a visit (appointment reminder, on my way), with status pending, queued (handed to email), cancelled or skipped and 
url: https://doingwork.work/docs/reference/visits-notices/
---

# visits.notices

Customer notices planned or handled for a visit (appointment reminder, on my way), with status pending, queued (handed to email), cancelled or skipped and why. Owner or office.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `GET /v1/visits/notices` |
| MCP tool | `visits_notices` |
| Writes | no |
| Area | [Scheduling and visits](https://doingwork.work/docs/reference/#scheduling-and-visits) |

## When to use it

Read schedule.settings first: it has the shop's time zone, working hours, arrival window and buffer. Use schedule.findTime to get open times that fit the shop's hours, each worker's hours and time off, and visits already booked with the buffer around them, then book with visits.create.

## What to tell the owner

Tell them what you found in plain words. Don't read back raw fields.

## Input

| Field | Type | Required |
|---|---|---|
| `visit_id` | string (uuid) | yes |

## Example

```http
GET https://doingwork.work/v1/visits/notices?visit_id=00000000-0000-4000-8000-000000000000
```

## Output

| Field | Type | Always there |
|---|---|---|
| `visit_id` | string (uuid) | yes |
| `items` | array | yes |
| `items[].notice_id` | string (uuid) | no |
| `items[].kind` | string (one of appointment_reminder, on_my_way) | no |
| `items[].due_at` | string (date-time) | no |
| `items[].status` | string (one of pending, queued, cancelled, skipped) | no |
| `items[].outcome` | ['string', 'null'] | no |
| `items[].customer_email_id` | ['string', 'null', ' ', '(', 'u', 'u', 'i', 'd', ')'] | no |
| `items[].finished_at` | ['string', 'null', ' ', '(', 'd', 'a', 't', 'e', '-', 't', 'i', 'm', 'e', ')'] | no |

```json
{
  "visit_id": "00000000-0000-4000-8000-000000000000",
  "items": [
    {
      "notice_id": "00000000-0000-4000-8000-000000000000",
      "kind": "appointment_reminder",
      "due_at": "...",
      "status": "pending",
      "outcome": "...",
      "customer_email_id": "00000000-0000-4000-8000-000000000000",
      "finished_at": "..."
    }
  ]
}
```

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |