---
title: visits.changeRequests | Doing Work API
description: Customers' requests to move or cancel a visit, from the customer hub, newest first. Defaults to open ones. Owner or office only; answer with visits.answerC
url: https://doingwork.work/docs/reference/visits-changerequests/
---

# visits.changeRequests

Customers' requests to move or cancel a visit, from the customer hub, newest first. Defaults to open ones. Owner or office only; answer with visits.answerChange.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `GET /v1/visits/changeRequests` |
| MCP tool | `visits_changeRequests` |
| Writes | no |
| Area | [Scheduling and visits](https://doingwork.work/docs/reference/#scheduling-and-visits) |

## When to use it

Give a customer one page with everything they have with the shop: hub.createLink makes a link for one customer (shown once; send it yourself, Doing Work sends nothing). On it the customer sees their quotes, jobs, invoices with what is still owed, upcoming visits and requests, opens a quote, pays an invoice, asks to move or cancel a visit, and asks for new work (it arrives as a portal request).

## What to tell the owner

Tell them what you found in plain words. Don't read back raw fields.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |
| `status` | string (one of open, accepted, declined, withdrawn, all) | no |
| `visit_id` | string (uuid) | no |
| `limit` | integer | no |

## Example

```http
GET https://doingwork.work/v1/visits/changeRequests?shop_id=00000000-0000-4000-8000-000000000000
```

## Output

| Field | Type | Always there |
|---|---|---|
| `change_requests` | array | yes |
| `change_requests[].change_request_id` | string (uuid) | yes |
| `change_requests[].visit_id` | string (uuid) | yes |
| `change_requests[].job_id` | string (uuid) | yes |
| `change_requests[].customer_id` | string (uuid) | yes |
| `change_requests[].customer_name` | string | yes |
| `change_requests[].kind` | string | yes |
| `change_requests[].preferred_times` | ['string', 'null'] | yes |
| `change_requests[].note` | ['string', 'null'] | yes |
| `change_requests[].visit_starts_at` | string (date-time) | yes |
| `change_requests[].visit_now_starts_at` | string (date-time) | yes |
| `change_requests[].visit_status` | string | yes |
| `change_requests[].status` | string | yes |
| `change_requests[].requested_by` | string (uuid) | yes |
| `change_requests[].created_at` | string (date-time) | yes |
| `change_requests[].answered_by` | ['string', 'null', ' ', '(', 'u', 'u', 'i', 'd', ')'] | yes |
| `change_requests[].answered_at` | ['string', 'null', ' ', '(', 'd', 'a', 't', 'e', '-', 't', 'i', 'm', 'e', ')'] | yes |
| `change_requests[].answer_note` | ['string', 'null'] | yes |
| `change_requests[].applied` | boolean | yes |

```json
{
  "change_requests": [
    {
      "change_request_id": "00000000-0000-4000-8000-000000000000",
      "visit_id": "00000000-0000-4000-8000-000000000000",
      "job_id": "00000000-0000-4000-8000-000000000000",
      "customer_id": "00000000-0000-4000-8000-000000000000",
      "customer_name": "...",
      "kind": "...",
      "preferred_times": "...",
      "note": "...",
      "visit_starts_at": "...",
      "visit_now_starts_at": "...",
      "visit_status": "...",
      "status": "...",
      "requested_by": "00000000-0000-4000-8000-000000000000",
      "created_at": "...",
      "answered_by": "00000000-0000-4000-8000-000000000000",
      "answered_at": "...",
      "answer_note": "...",
      "applied": true
    }
  ]
}
```

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |