---
title: visit.on_my_way | Doing Work API
description: Mark that the worker is on the way to a visit when they tell their agent, for example on my way, there by 2. eta is that time in their words and can be lef
url: https://doingwork.work/docs/reference/visit-on_my_way/
---

# visit.on_my_way

Mark that the worker is on the way to a visit when they tell their agent, for example on my way, there by 2. eta is that time in their words and can be left out. A worker may call this only for a visit they are assigned to. The owner or office may call it for any visit in the shop. When on the way notices are on, the customer gets a text and an email. Text is the main one. The email goes whenever the customer has an email address, even if the text is blocked, refused, or does not go through. When arrival notices are also on, the message includes the time the worker gave. A repeat call does not send again.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `POST /v1/visit/on-my-way` |
| MCP tool | `visit_on_my_way` |
| Writes | yes, send an Idempotency-Key |
| Area | [Shop](https://doingwork.work/docs/reference/#shop) |

## When to use it

Read schedule.settings first: it has the shop's time zone, working hours, arrival window and buffer. Use schedule.findTime to get open times that fit the shop's hours, each worker's hours and time off, and visits already booked with the buffer around them, then book with visits.create.

## What to tell the owner

Say what you did in plain words and what happens next.

## Input

| Field | Type | Required |
|---|---|---|
| `visit_id` | string (uuid) | yes |
| `eta` | string | no |

## Example

```http
POST https://doingwork.work/v1/visit/on-my-way
content-type: application/json
Idempotency-Key: 3f1c...

{
  "visit_id": "00000000-0000-4000-8000-000000000000"
}
```

## Output

JSON. The response shape isn't published yet; read the fields you need and ignore the rest. Errors are `{code, message, status}`.

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |