---
title: requests.setLeadSettings | Doing Work API
description: Change the shop's lead rules. Owner or office. auto_reply sends one first reply per new request: a text only where the customer already agreed to texts or 
url: https://doingwork.work/docs/reference/requests-setleadsettings/
---

# requests.setLeadSettings

Change the shop's lead rules. Owner or office. auto_reply sends one first reply per new request: a text only where the customer already agreed to texts or texted the shop and the shop's number is approved, else an email, else nothing.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `POST /v1/requests/lead-settings` |
| MCP tool | `requests_setLeadSettings` |
| Writes | yes, send an Idempotency-Key |
| Area | [Customer hub, requests and customer emails](https://doingwork.work/docs/reference/#customer-hub-requests-and-customer-emails) |

## When to use it

Lead rules (requests.setLeadSettings, owner or office) decide what happens to a new request. With auto_reply on, Doing Work sends one first reply within a minute: a text only where the customer already agreed to texts or texted the shop, and the shop's own number is approved for business texting; otherwise an email; otherwise nothing.

## What to tell the owner

Say what you did in plain words and what happens next.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |
| `auto_reply` | boolean | no |
| `after_hours` | string (one of offer, hold) | no |
| `skip` | array | no |
| `flag` | array | no |

## Example

```http
POST https://doingwork.work/v1/requests/lead-settings
content-type: application/json
Idempotency-Key: 3f1c...

{
  "shop_id": "00000000-0000-4000-8000-000000000000"
}
```

## Output

JSON. The response shape isn't published yet; read the fields you need and ignore the rest. Errors are `{code, message, status}`.

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |