---
title: requests.leadSettings | Doing Work API
description: The shop's lead rules: reply to new requests within a minute (on or off), after hours (offer the first open time, or hold for the morning), and which lead 
url: https://doingwork.work/docs/reference/requests-leadsettings/
---

# requests.leadSettings

The shop's lead rules: reply to new requests within a minute (on or off), after hours (offer the first open time, or hold for the morning), and which lead types to flag or skip.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `GET /v1/requests/lead-settings` |
| MCP tool | `requests_leadSettings` |
| Writes | no |
| Area | [Customer hub, requests and customer emails](https://doingwork.work/docs/reference/#customer-hub-requests-and-customer-emails) |

## When to use it

Lead rules (requests.setLeadSettings, owner or office) decide what happens to a new request. With auto_reply on, Doing Work sends one first reply within a minute: a text only where the customer already agreed to texts or texted the shop, and the shop's own number is approved for business texting; otherwise an email; otherwise nothing.

## What to tell the owner

Tell them what you found in plain words. Don't read back raw fields.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |

## Example

```http
GET https://doingwork.work/v1/requests/lead-settings?shop_id=00000000-0000-4000-8000-000000000000
```

## Output

| Field | Type | Always there |
|---|---|---|
| `shop_id` | string (uuid) | yes |
| `auto_reply` | boolean | yes |
| `after_hours` | string | yes |
| `skip` | array | yes |
| `flag` | array | yes |

```json
{
  "shop_id": "00000000-0000-4000-8000-000000000000",
  "auto_reply": true,
  "after_hours": "...",
  "skip": [
    "..."
  ],
  "flag": [
    "..."
  ]
}
```

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |