---
title: requests.create | Doing Work API
description: Log a request for work from a customer or a new lead.
url: https://doingwork.work/docs/reference/requests-create/
---

# requests.create

Log a request for work from a customer or a new lead.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `POST /v1/requests` |
| MCP tool | `requests_create` |
| Writes | yes, send an Idempotency-Key |
| Area | [Customer hub, requests and customer emails](https://doingwork.work/docs/reference/#customer-hub-requests-and-customer-emails) |

## When to use it

Log a request for work from a customer or a new lead.

## What to tell the owner

Say what you did in plain words and what happens next.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |
| `title` | string | yes |
| `details` | string | no |
| `source` | string (one of agent, form, portal, phone, email, text, walk_in, other) | no |
| `customer_id` | string (uuid) | no |
| `property_id` | string (uuid) | no |
| `contact_name` | string | no |
| `contact_email` | string | no |
| `contact_phone` | string | no |
| `address` | object | no |
| `address.line1` | string | yes |
| `address.line2` | string | no |
| `address.locality` | string | yes |
| `address.postal_code` | string | yes |
| `address.jurisdiction` | string | yes |
| `preferred_times` | string | no |
| `lead_source` | string | no |
| `tags` | array | no |

## Example

```http
POST https://doingwork.work/v1/requests
content-type: application/json
Idempotency-Key: 3f1c...

{
  "shop_id": "00000000-0000-4000-8000-000000000000",
  "title": "..."
}
```

## Output

JSON. The response shape isn't published yet; read the fields you need and ignore the rest. Errors are `{code, message, status}`.

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |