---
title: phone.outboundCalls | Doing Work API
description: Recent AI call attempts for the shop, newest first: purpose, status, why it was refused, each check's result, and transcript_missing when a call reached th
url: https://doingwork.work/docs/reference/phone-outboundcalls/
---

# phone.outboundCalls

Recent AI call attempts for the shop, newest first: purpose, status, why it was refused, each check's result, and transcript_missing when a call reached the AI but no transcript came back (read it with the shop's provider). Owner or office.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `GET /v1/phone/ai-calls` |
| MCP tool | `phone_outboundCalls` |
| Writes | no |
| Area | [Shop](https://doingwork.work/docs/reference/#shop) |

## When to use it

Recent AI call attempts for the shop, newest first: purpose, status, why it was refused, each check's result, and transcript_missing when a call reached the AI but no transcript came back (read it with the shop's provider). Owner or office.

## What to tell the owner

Tell them what you found in plain words. Don't read back raw fields.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |

## Example

```http
GET https://doingwork.work/v1/phone/ai-calls?shop_id=00000000-0000-4000-8000-000000000000
```

## Output

| Field | Type | Always there |
|---|---|---|
| `calls` | array | yes |
| `calls[].call_id` | string (uuid) | yes |
| `calls[].job_id` | string (uuid) | yes |
| `calls[].purpose` | string | yes |
| `calls[].status` | string | yes |
| `calls[].reason` | ['string', 'null'] | yes |
| `calls[].number` | ['string', 'null'] | yes |
| `calls[].gates` | object | yes |
| `calls[].transcript_missing` | boolean | yes |
| `calls[].created_at` | string (date-time) | yes |

```json
{
  "calls": [
    {
      "call_id": "00000000-0000-4000-8000-000000000000",
      "job_id": "00000000-0000-4000-8000-000000000000",
      "purpose": "...",
      "status": "...",
      "reason": "...",
      "number": "...",
      "gates": {},
      "transcript_missing": true,
      "created_at": "..."
    }
  ]
}
```

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |