---
title: phone.emergency | Doing Work API
description: How the shop's voice agent handles emergency calls, with suggested trigger words. Owner or office.
url: https://doingwork.work/docs/reference/phone-emergency/
---

# phone.emergency

How the shop's voice agent handles emergency calls, with suggested trigger words. Owner or office.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `GET /v1/phone/emergency` |
| MCP tool | `phone_emergency` |
| Writes | no |
| Area | [Shop](https://doingwork.work/docs/reference/#shop) |

## When to use it

How the shop's voice agent handles emergency calls, with suggested trigger words. Owner or office.

## What to tell the owner

Tell them what you found in plain words. Don't read back raw fields.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |

## Example

```http
GET https://doingwork.work/v1/phone/emergency?shop_id=00000000-0000-4000-8000-000000000000
```

## Output

| Field | Type | Always there |
|---|---|---|
| `on` | boolean | yes |
| `words` | array | yes |
| `suggested_words` | array | yes |
| `transfer` | boolean | yes |
| `text_alert` | boolean | yes |
| `on_call_phone` | ['string', 'null'] | yes |

```json
{
  "on": true,
  "words": [
    "..."
  ],
  "suggested_words": [
    "..."
  ],
  "transfer": true,
  "text_alert": true,
  "on_call_phone": "..."
}
```

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |