---
title: phone.disconnect | Doing Work API
description: Disconnect the shop's Twilio account. The number's old texting and calling settings are put back, and Doing Work stops sending or answering anything for it
url: https://doingwork.work/docs/reference/phone-disconnect/
---

# phone.disconnect

Disconnect the shop's Twilio account. The number's old texting and calling settings are put back, and Doing Work stops sending or answering anything for it. Owner only.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `POST /v1/phone/disconnect` |
| MCP tool | `phone_disconnect` |
| Writes | yes, send an Idempotency-Key |
| Area | [Shop](https://doingwork.work/docs/reference/#shop) |

## When to use it

Disconnect the shop's Twilio account. The number's old texting and calling settings are put back, and Doing Work stops sending or answering anything for it.

## What to tell the owner

Say what you did in plain words and what happens next.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |

## Example

```http
POST https://doingwork.work/v1/phone/disconnect
content-type: application/json
Idempotency-Key: 3f1c...

{
  "shop_id": "00000000-0000-4000-8000-000000000000"
}
```

## Output

JSON. The response shape isn't published yet; read the fields you need and ignore the rest. Errors are `{code, message, status}`.

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |