---
title: messages.templates | Doing Work API
description: The shop's customer message templates, one per kind (invoice_reminder, quote_followup, review_request): the wording in use (custom or built-in), the placeh
url: https://doingwork.work/docs/reference/messages-templates/
---

# messages.templates

The shop's customer message templates, one per kind (invoice_reminder, quote_followup, review_request): the wording in use (custom or built-in), the placeholders each kind takes, and the locked link placeholder that must stay in the body. Owner or office only.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `GET /v1/messages/templates` |
| MCP tool | `messages_templates` |
| Writes | no |
| Area | [Customer hub, requests and customer emails](https://doingwork.work/docs/reference/#customer-hub-requests-and-customer-emails) |

## When to use it

The shop can set its own wording for the automatic customer emails: invoice reminders, quote follow-ups and review requests. Read messages.templates for the wording in use and the placeholders each kind takes.

## What to tell the owner

Tell them what you found in plain words. Don't read back raw fields.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |

## Example

```http
GET https://doingwork.work/v1/messages/templates?shop_id=00000000-0000-4000-8000-000000000000
```

## Output

| Field | Type | Always there |
|---|---|---|
| `templates` | array | yes |
| `templates[].kind` | string | yes |
| `templates[].custom` | boolean | yes |
| `templates[].subject` | string | yes |
| `templates[].body` | string | yes |
| `templates[].link_placeholder` | string | yes |
| `templates[].placeholders` | array | yes |
| `templates[].default_subject` | string | yes |
| `templates[].default_body` | string | yes |
| `templates[].updated_by` | ['string', 'null', ' ', '(', 'u', 'u', 'i', 'd', ')'] | yes |
| `templates[].updated_at` | ['string', 'null', ' ', '(', 'd', 'a', 't', 'e', '-', 't', 'i', 'm', 'e', ')'] | yes |

```json
{
  "templates": [
    {
      "kind": "...",
      "custom": true,
      "subject": "...",
      "body": "...",
      "link_placeholder": "...",
      "placeholders": [
        "..."
      ],
      "default_subject": "...",
      "default_body": "...",
      "updated_by": "00000000-0000-4000-8000-000000000000",
      "updated_at": "..."
    }
  ]
}
```

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |