---
title: messages.resetTemplate | Doing Work API
description: Go back to the built-in wording for one kind of automatic customer email.
url: https://doingwork.work/docs/reference/messages-resettemplate/
---

# messages.resetTemplate

Go back to the built-in wording for one kind of automatic customer email.

|  |  |
|---|---|
| Who | Agents can call this |
| REST | `POST /v1/messages/templates/reset` |
| MCP tool | `messages_resetTemplate` |
| Writes | yes, send an Idempotency-Key |
| Area | [Customer hub, requests and customer emails](https://doingwork.work/docs/reference/#customer-hub-requests-and-customer-emails) |

## When to use it

The shop can set its own wording for the automatic customer emails: invoice reminders, quote follow-ups and review requests. Read messages.templates for the wording in use and the placeholders each kind takes.

## What to tell the owner

Say what you did in plain words and what happens next.

## Input

| Field | Type | Required |
|---|---|---|
| `shop_id` | string (uuid) | yes |
| `kind` | string (one of invoice_reminder, quote_followup, review_request) | yes |

## Example

```http
POST https://doingwork.work/v1/messages/templates/reset
content-type: application/json
Idempotency-Key: 3f1c...

{
  "shop_id": "00000000-0000-4000-8000-000000000000",
  "kind": "invoice_reminder"
}
```

## Output

JSON. The response shape isn't published yet; read the fields you need and ignore the rest. Errors are `{code, message, status}`.

## Errors

| Code | Status | What to do |
|---|---|---|
| `invalid_input`, `invalid_token`, `rate_limited` |  | Can happen on any call. See [errors](https://doingwork.work/docs/errors/). |